When I think about my work there’s a lesson I’m continuously learning. In business, emotions play much bigger role than most of us would expect. We see sales representative slamming the door during negotiations, companies giving up big deals with no rational reason, call center agents shouting on customers, managers swearing and we’re still surprised when another decision is being made mainly on emotional background.
In my case that’s not all. I personally react in a highly emotional way and I’m aware of it. I’ve made some serious life and career decisions in just a few minutes basing on what I was feeling (and I don’t regret). My team knows when I’m angry, happy or tired, because it’s almost tattooed on my face. I know all of that and I’m still surprised when someone rejects to act rationally and let her emotions to play the leading role.
It’s a bit funny because one’s emotions can be exploited by others if they’re aware of the situation. I can bring my own example when our sales director some time ago played well on my emotions and received my agreement to cut deadlines by a half. As you can guess the project was a failure, but that way the responsibility is mine.
I’m still learning the lesson. Next time I’ll be surprised seeing someone driven by his emotions instead of rational arguments, please be so kind and remind me I still have a lot to learn.
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