Comments on: 4 Ways to Tell About the Problem http://blog.brodzinski.com/2007/09/4-ways-to-tell-about-problem.html Dealing with software projects in real life Thu, 29 Jul 2010 10:46:22 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Pawel Brodzinski http://blog.brodzinski.com/2007/09/4-ways-to-tell-about-problem.html#comment-1932 Pawel Brodzinski Sun, 07 Oct 2007 20:53:00 +0000 http://blog.brodzinski.com/2007/09/4-ways-to-tell-about-the-problem.html#comment-1932 Thanks for a comment David. Sharing a set of options how problems can be resolved is a natural consequence to me after telling bad news. Unfortunately sometimes it is hard to show several different ways to solve the problem and not use "pray for the miracle".<br/><br/>I agree, you should prepare yourself, before you go to on <i>that</i> kind of meetings and everything what can be helpful is essential because it calms down the customer and bring the substantial discussion back. <br/><br/>And yes, if you don't want even to try to find the solution yourself, the customer won't do the job for you either. Thanks for a comment David. Sharing a set of options how problems can be resolved is a natural consequence to me after telling bad news. Unfortunately sometimes it is hard to show several different ways to solve the problem and not use “pray for the miracle”.

I agree, you should prepare yourself, before you go to on that kind of meetings and everything what can be helpful is essential because it calms down the customer and bring the substantial discussion back.

And yes, if you don’t want even to try to find the solution yourself, the customer won’t do the job for you either.

]]> By: David Daly http://blog.brodzinski.com/2007/09/4-ways-to-tell-about-problem.html#comment-1931 David Daly Sat, 06 Oct 2007 21:43:00 +0000 http://blog.brodzinski.com/2007/09/4-ways-to-tell-about-the-problem.html#comment-1931 Firstly, thanks for the great blog!<br/>I agree with you that being up-front about problems as soon as they occur is the best way of keeping a customer on-side. One thing that I would add (and that I have personally found very powerful) is that you should serve up a solution (or range of options) along with the bad news. That way you are actually going to a customer with a solution rather than just a problem. Firstly, thanks for the great blog!
I agree with you that being up-front about problems as soon as they occur is the best way of keeping a customer on-side. One thing that I would add (and that I have personally found very powerful) is that you should serve up a solution (or range of options) along with the bad news. That way you are actually going to a customer with a solution rather than just a problem.

]]>