Some time ago I received a message from Daria from Wrike. They’ve fixed one on major issues I’ve pointed in my Wrike review. When you use email integration long threads won’t multiply tasks any more. It is called intelligent reply function. When another email is created in the thread (using reply all function which keeps wrike@wrike.com address on the recipient list) a description of the task will be updated instead of duplicating the task.
Unfortunately another issue appeared. After a couple of answers with standard company footers and multi-line signatures description is cluttered and you don’t clearly see where the useful information is. There should be either text formatting kept form original email or some kind of intelligent and configurable mechanism which allows cutting off needless trash from emails automatically. Or better, both of them.
It’s quite typical example of situation when you can’t say that adding a feature invited a bug, but users using the new feature have to face some new problems. When you design new functions, you should always think how users will interact with the application. Think about the whole process user executes, not only about the part which is directly influenced by the new feature.
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{ 3 comments… read them below or add one }
Pawel,
Thank you for getting back to Wrike. Your feedback is very important for us. We support iterative delivery of principle features and try to release them as soon as possible. We practice Scrum and first release the features, then work on their improvement, taking our users feedback into consideration. This lets us make our product more flexible and suitable for our customers. Right now we are working on the mechanism which will allow cutting off corporate signatures from emails automatically.
Thanks again for your feedback and advice,
Daria
I think a step you’ve made with intelligent reply is definitely a step forward. And while I pointed that a couple of months earlier I didn’t think about potential consequences of adding the feature, so if I were you I’d probably went the same way.
Anyway, we learn when we err.
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