Positive Feedback versus Negative Feedback
Positive Feedback
When you praise someone (and you do have reason) do it publicly. As often as possible.
Negative Feedback
When you disapprove of someone’s actions do it privately. As often as possible.
As far as you expect some positive impact of course.
2 comments:
Pawell
I was recently told of another thing to do with feedback. To make people feel like you are being balanced your positive statements need to be seven times as frequent as your negative ones. And that makes people feel neutral.
If you want them to feel ike they are a start member of your team you presumably need to give them even more positive feedback.
Craig
That's very interesting. I haven't heard about that ratio before, but that's something I always felt somehow. When you want your disapproval to have impact you should use it rarely. Other way people get use to it and start to ignore it.
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