Comments on: Don’t Take It Personally http://blog.brodzinski.com/2008/03/dont-take-it-personally.html Dealing with software projects in real life Fri, 10 Feb 2012 19:07:34 +0000 hourly 1 http://wordpress.org/?v=3.3 By: Pawel Brodzinski http://blog.brodzinski.com/2008/03/dont-take-it-personally.html#comment-1976 Pawel Brodzinski Tue, 25 Mar 2008 18:14:00 +0000 http://blog.brodzinski.com/2008/03/don%e2%80%99t-take-it-personally.html#comment-1976 Well, it does make sense that you strenghten your relationship whenever problems are overcome. You show not only good quality (after all) but also engagement and will to improve. And last but not least you show that you care. <br/><br/>And I must say I fully agree with your last sentence Well, it does make sense that you strenghten your relationship whenever problems are overcome. You show not only good quality (after all) but also engagement and will to improve. And last but not least you show that you care.

And I must say I fully agree with your last sentence

]]> By: Craig http://blog.brodzinski.com/2008/03/dont-take-it-personally.html#comment-1975 Craig Mon, 24 Mar 2008 10:49:00 +0000 http://blog.brodzinski.com/2008/03/don%e2%80%99t-take-it-personally.html#comment-1975 Hey Pawell,<br/><br/>I remember reading a study years ago that identified a stronger customer loyalty from people who had had a bad experience fixed than from customers who had never had any bad things happen.<br/><br/>Getting the opportunity to improve things is one of the greatest things a customer can give you.<br/><br/>Craig<br/><a HREF="http://www.BetterProjects" REL="nofollow">BetterProjects</a> Hey Pawell,

I remember reading a study years ago that identified a stronger customer loyalty from people who had had a bad experience fixed than from customers who had never had any bad things happen.

Getting the opportunity to improve things is one of the greatest things a customer can give you.

Craig
BetterProjects

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