I had a discussion with Simon a couple of days go about procedures in a company. Do people need them? When they need more RAM in their machine or they’d appreciate a new chair would they prefer having written instruction telling them what to do or they’d choose just to say about the problem to someone, possibly their supervisor.
In my opinion people don’t need procedures. Companies do.
When organization grows it’s harder to keep everything in order as more people mean more issues and more chaos. Over time it appears no one can handle this and procedures come to save the world. I mean company. And that’s perfectly OK.
But an average employee needs just to have his issues resolved. Nothing more. I think most people don’t give a damn about procedures unless they’re forced to do that.
And what do you think?
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{ 2 comments… read them below or add one }
Yes, I think so.
It’s actually the matter of building the proper processes in the company. True, we need some simplified procedures to make sysadmin in the company bright but not stuck with tons of emails “want RAM”, “get me new computer”, “my vista hangs” etc.
The point is that these processes must be built with easiness for both company and people. So, while building processes and procedures we should look both ways.