Comments on: Don’t Expect They’ll Guess http://blog.brodzinski.com/2008/10/dont-expect-theyll-guess.html Dealing with software projects in real life Tue, 09 Mar 2010 16:21:24 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Pawel Brodzinski http://blog.brodzinski.com/2008/10/dont-expect-theyll-guess.html/comment-page-1#comment-2036 Pawel Brodzinski Sun, 05 Oct 2008 16:57:00 +0000 http://blog.brodzinski.com/2008/10/don%e2%80%99t-expect-they%e2%80%99ll-guess.html#comment-2036 Actually the rule is general and it applies in many situations e.g. in our private lives. But you're right - it's worth stressing especially when it comes to communication with customers. We do so much additional work just because we expect our customers will guess how actually our software works. On the other side we're guessing whether something is fine or not instead of asking. Actually the rule is general and it applies in many situations e.g. in our private lives. But you’re right – it’s worth stressing especially when it comes to communication with customers. We do so much additional work just because we expect our customers will guess how actually our software works. On the other side we’re guessing whether something is fine or not instead of asking.

]]> By: Cornelius Fichtner, PMP http://blog.brodzinski.com/2008/10/dont-expect-theyll-guess.html/comment-page-1#comment-2035 Cornelius Fichtner, PMP Sat, 04 Oct 2008 22:38:00 +0000 http://blog.brodzinski.com/2008/10/don%e2%80%99t-expect-they%e2%80%99ll-guess.html#comment-2035 Pawel,<br/><br/>The lesson from this story translates extremely well into project management: You have to manage stakeholder expectations through proactive communication. If you don't talk to your stakeholders they will assume. And they will assume wrong.<br/><br/>No... let me rephrase that: And they will assume RIGHT. <br/><br/>By this I mean because they are the customer who pays you, their assumptions will be the correct ones. Yours will be wrong. And all because you didn't communicate.<br/><br/>Cornelius Fichtner<br/><a HREF="http://www.thepmpodcast.com" REL="nofollow">The Project Management Podcast</a> Pawel,

The lesson from this story translates extremely well into project management: You have to manage stakeholder expectations through proactive communication. If you don’t talk to your stakeholders they will assume. And they will assume wrong.

No… let me rephrase that: And they will assume RIGHT.

By this I mean because they are the customer who pays you, their assumptions will be the correct ones. Yours will be wrong. And all because you didn’t communicate.

Cornelius Fichtner
The Project Management Podcast

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