Comments on: What’s the Problem with Great Service? http://blog.brodzinski.com/2009/08/whats-problem-with-great-service.html Dealing with software projects in real life Fri, 10 Feb 2012 19:07:34 +0000 hourly 1 http://wordpress.org/?v=3.3 By: Pawel Brodzinski http://blog.brodzinski.com/2009/08/whats-problem-with-great-service.html#comment-2367 Pawel Brodzinski Thu, 13 Aug 2009 17:38:00 +0000 http://blog.brodzinski.com/2009/08/what%e2%80%99s-the-problem-with-great-service.html#comment-2367 Yes it is about being consistent. But if your main goal is being consistent you should punish an individual who adds some more. You should punish the very same person who makes the place/service/product exceptional. This doesn't make any sense.<br /><br />If the girl in the cafeteria hadn't been so nice I wouldn't have been so delighted with the place and maybe I wouldn't have come back.<br /><br />Now even though I see the difference I still consider the service as great. Yes it is about being consistent. But if your main goal is being consistent you should punish an individual who adds some more. You should punish the very same person who makes the place/service/product exceptional. This doesn't make any sense.

If the girl in the cafeteria hadn't been so nice I wouldn't have been so delighted with the place and maybe I wouldn't have come back.

Now even though I see the difference I still consider the service as great.

]]> By: blog http://blog.brodzinski.com/2009/08/whats-problem-with-great-service.html#comment-2366 blog Thu, 13 Aug 2009 17:24:35 +0000 http://blog.brodzinski.com/2009/08/what%e2%80%99s-the-problem-with-great-service.html#comment-2366 I think a lot of this has to do with delivering *consistent* service. If every time I visit a place it's different (and maybe good each time), I don't know if the next time will be another variation of good or if it was a fluke and next time it will be bad.<br /><br />If a company or individual can produce consistent quality (service or product), then do it. But if not, then you need to look at your people and processes and figure out how to get there. I think a lot of this has to do with delivering *consistent* service. If every time I visit a place it's different (and maybe good each time), I don't know if the next time will be another variation of good or if it was a fluke and next time it will be bad.

If a company or individual can produce consistent quality (service or product), then do it. But if not, then you need to look at your people and processes and figure out how to get there.

]]> By: lordmac http://blog.brodzinski.com/2009/08/whats-problem-with-great-service.html#comment-2365 lordmac Thu, 13 Aug 2009 07:21:15 +0000 http://blog.brodzinski.com/2009/08/what%e2%80%99s-the-problem-with-great-service.html#comment-2365 Thanks Pawel !<br /><br />That's why I don't like Coffee Heaven - they have good coffee but the cups - it's a mistake. Thanks Pawel !

That's why I don't like Coffee Heaven – they have good coffee but the cups – it's a mistake.

]]> By: Pawel Brodzinski http://blog.brodzinski.com/2009/08/whats-problem-with-great-service.html#comment-2364 Pawel Brodzinski Wed, 12 Aug 2009 18:51:08 +0000 http://blog.brodzinski.com/2009/08/what%e2%80%99s-the-problem-with-great-service.html#comment-2364 Personally I understand and appreciate when someone goes an extra mile for me. And I uderstand when they don't do that on every occasion. Although I notice when they don't do it. Anyway I still prefer to get great service most of the time insead of not getting it at all.<br /><br />Cafeteria name is Barista (placed in Zlote Tarasy). It beats Coffee Heaven because of power source and coffee being served in real cups instead of cardboard ones. Personally I understand and appreciate when someone goes an extra mile for me. And I uderstand when they don't do that on every occasion. Although I notice when they don't do it. Anyway I still prefer to get great service most of the time insead of not getting it at all.

Cafeteria name is Barista (placed in Zlote Tarasy). It beats Coffee Heaven because of power source and coffee being served in real cups instead of cardboard ones.

]]> By: lordmac http://blog.brodzinski.com/2009/08/whats-problem-with-great-service.html#comment-2363 lordmac Wed, 12 Aug 2009 13:11:49 +0000 http://blog.brodzinski.com/2009/08/what%e2%80%99s-the-problem-with-great-service.html#comment-2363 I fully understand you.<br />Do something extraordinary and your client will consider this as standard service.<br />But, I think, that's why every company has a marketing guy who should take care of this and explain to customer what's going on and what is the "standard".<br /><br />Ps. I know it will be an advert but can you please tell us the name of this cafeteria? :) I fully understand you.
Do something extraordinary and your client will consider this as standard service.
But, I think, that's why every company has a marketing guy who should take care of this and explain to customer what's going on and what is the "standard".

Ps. I know it will be an advert but can you please tell us the name of this cafeteria? :)

]]> By: Pawel Brodzinski http://blog.brodzinski.com/2009/08/whats-problem-with-great-service.html#comment-2362 Pawel Brodzinski Wed, 12 Aug 2009 09:40:26 +0000 http://blog.brodzinski.com/2009/08/what%e2%80%99s-the-problem-with-great-service.html#comment-2362 This is more a problem of a manager than a problem of a developer. But yes, showing stellar performance makes people expecting you'll do that more often.<br /><br />Personally I love to work with people who showed on occasion they're able to do some exceptional work. I never try to exploit though. At least as far as I don't have to. Their abilities are a kind of safety reserve for me. When things are going wrong I know I have this one more ace in my hand. Even though I hate to play this card. This is more a problem of a manager than a problem of a developer. But yes, showing stellar performance makes people expecting you'll do that more often.

Personally I love to work with people who showed on occasion they're able to do some exceptional work. I never try to exploit though. At least as far as I don't have to. Their abilities are a kind of safety reserve for me. When things are going wrong I know I have this one more ace in my hand. Even though I hate to play this card.

]]> By: Vukoje http://blog.brodzinski.com/2009/08/whats-problem-with-great-service.html#comment-2361 Vukoje Tue, 11 Aug 2009 23:37:11 +0000 http://blog.brodzinski.com/2009/08/what%e2%80%99s-the-problem-with-great-service.html#comment-2361 This kind a reminds me of situation where you transfer to heroic programmer, sacrificing everything to complete impossible task. If you are so lucky to survive and be successful you could be left with boss thinking that task was trivial. This kind a reminds me of situation where you transfer to heroic programmer, sacrificing everything to complete impossible task. If you are so lucky to survive and be successful you could be left with boss thinking that task was trivial.

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