tag:blogger.com,1999:blog-28351195.post-7837494019793342722008-04-05T00:33:00.000+02:002008-04-05T00:33:00.000+02:002008-04-05T00:33:00.000+02:00Hi,<BR/>People resist change. The more cognitive load (thinking)they have already invested, the more they resist. If you "know" the change provides a better user experience, you can roll it out and take the complaints for a few months. <BR/><BR/>A better way is to evolve in the direct that customers and users want to go. If you can let them choose whether to add the feature (module) or not, it is an even better design.<BR/><BR/>Pushing your non-standard design with a complex and bloated system overloaded with features only works if you are Microsoft.<BR/>Best<BR/>Mike Crocker<BR/>Department of DoingMike Chttp://www.blogger.com/profile/14264023501102002698noreply@blogger.com