I think that's another great example when usabilit...

2008-04-24T15:28:00.000+02:00

I think that's another great example when usability isn't the number one. You hit the nail with your trainable/untrainable definition.

In my industry, I like to make a distinction betwe...

2008-04-24T15:07:00.000+02:00

In my industry, I like to make a distinction between people users can train and users I cannot.

We can't train people on our public facing website. So our approach to usability here is simplicity and intuitiveness through user-testing.

We /can/ train internal users (like in a call center or support). So our approach here has little to do with intuitiveness. If we can design a screenflow that shaves 5 seconds off of call time (for every call) at the expense of having to train new hires for an extra 5 minutes (one time only), then we'll have provided hige ROI over the life of that application.

For the latter approach, a good industrial engineer is worth more than a set of expert users.

Comments on Pawel Brodzinski on Software Project Management: Ugly UI

I think that's another great example when usabilit...

In my industry, I like to make a distinction betwe...